No Tier reward for the event?!?!?!

I was at rank 247 at the end of the last red event...I have yet to receive my reward and when I look at the leader board it shows "--" ? I worked very hard to try and get in to tier 8 and now I'm not only not receiving my reward but I'm not receiving any reward because it is showing I did nothing? I've had to restart in the past due to some glitch and now this...I may be done with this game. Customer support is a joke...I can't fill out a voucher for some reason either.